Terms

Last updated 27 August 2026 · Version 1.0

Part A — Website terms of use

A1. Who operates this site

lanrigson.org is operated by LANRIGSON I-TECH LIMITED, a private company limited by shares registered in England and Wales under company number 16720987, registered office 3 Millfields Road, London, England, E5 0AA. Contact: support@lanrigson.org.

A2. Information, not advice

The content of this website describes the services we offer in general terms. It is not technical, legal or financial advice for your particular situation, and nothing on it forms a quotation or a binding offer. Advice for your circumstances is given only after we have examined the device, system or situation in question, and is given in writing.

A3. Accuracy and availability

We take reasonable care to keep the site accurate and current, but we do not warrant that it is free of errors or that it will always be available. Company details reproduced here are taken from our incorporation filing; the register maintained by Companies House is the authoritative source. We may change or withdraw any part of the site without notice.

A4. Intellectual property

All text, layout, graphics, the Lanrigson I-Tech name and mark, and the code of this site are owned by or licensed to LANRIGSON I-TECH LIMITED. You may view, download and print pages for your own reference or to evaluate our services. You may not republish, resell, systematically copy or misrepresent the material as your own. Third-party names appearing on this site are the trade marks of their owners and are used only descriptively; their appearance does not imply any partnership, endorsement or authorisation.

A5. External links

Where we link to other websites, we do so for convenience. We do not control them and accept no responsibility for their content or their handling of your data.

A6. Website liability

To the extent permitted by law, we exclude liability for loss arising from reliance on the content of this website. Nothing excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.

Part B — Service terms

B1. Scope

These terms apply to repair, data, support, consultancy, supply and network work carried out by us, unless replaced by a signed agreement or a support agreement that says otherwise. A quotation we send by email, together with these terms, forms the contract once you accept it.

B2. Diagnosis and quotation

• We diagnose before we quote. No work beyond diagnosis is carried out until you have approved a written quotation by email.
• A quotation states the diagnosed cause, the parts, the labour, the total price and the expected timescale. It is valid for 14 days.
• If further faults are found once work begins, we stop and issue a second quotation. We never carry on and invoice for unapproved work.
• Where a device is beyond economical repair, or we cannot repair it, no repair charge is made. Where you asked us to order a part purely to test a diagnosis, that part is chargeable — and we will have told you so in writing beforehand.
• Prices are in pounds sterling. Any applicable VAT will be shown separately once the company is VAT registered; until then no VAT is charged.

B3. Your responsibilities

• Back up your data before handing over any device. A device presented for repair has already failed in some way and data loss is always possible.
• Give us accurate information about the fault, its history, and any previous repair attempts.
• Confirm that you own the device or are authorised to instruct work on it, and that any software on it is properly licensed.
• Provide any password required to test the device. Without it we may be unable to verify a repair, and the work is then accepted as untested.
• Remove anything you do not want handled — SIM cards, memory cards, external media, cases and accessories not needed for the repair.

B4. Warranty

• Our workmanship is warranted for 90 days from the date the device is returned to you.
• Parts we fit carry the manufacturer's or supplier's own warranty, which we will pass through and administer for you.
• The warranty covers the fault we repaired. It does not cover new or unrelated faults, accidental damage, liquid damage, misuse, or work carried out by anyone else after us.
• Software repairs — malware removal, reinstallation, configuration — cannot be warranted against reinfection or against changes made after handover.
• These terms do not affect your statutory rights. If you are a consumer, the Consumer Rights Act 2015 requires services to be carried out with reasonable care and skill and goods to be of satisfactory quality, and nothing here reduces that.

B5. Data

• Personal data is handled as described in our privacy notice.
• We access files only where the work requires it, and we retain no copies once you have confirmed a recovery or migration is complete.
• Data recovery is provided on a reasonable-endeavours basis. No recovery outcome can be guaranteed, and a device may fail further during a recovery attempt despite proper care.
• Where you instruct us to erase or dispose of equipment, we confirm in writing what was done. Erasure is irreversible — please check before instructing it.

B6. Supply of equipment and software

• Equipment is quoted at the supplier price applying on the date of the quotation plus a stated configuration fee, itemised separately. We take no commission, rebate or referral fee from any supplier.
• Refurbished equipment is described as such, with its grade and any reduced warranty stated in the quotation.
• Title in goods passes on payment in full; risk passes on delivery or collection.
• Software is supplied under the licence terms of its publisher, which bind you directly. Licences, downloads and activation keys are generally non-returnable once issued.
• Consumers ordering goods remotely have the statutory right to cancel under the Consumer Contracts Regulations 2013. That right does not apply to goods made or configured to your specification, to sealed software once unsealed, or to services you asked us to begin and which have been completed.

B7. Payment

Repairs are payable on collection or delivery. Support agreements are invoiced monthly in advance; project and consultancy work is invoiced as agreed in the quotation. Invoices are due within 14 days unless stated otherwise. Late payment on business contracts may carry statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. We may withhold a device until payment for work carried out on it has been made.

B8. Collection of devices

Please collect your device within 30 days of being told it is ready. After 90 days, following written notice to your last known email and postal address, we may sell or dispose of an uncollected device under the Torts (Interference with Goods) Act 1977, deducting what is owed and any reasonable storage costs, and accounting to you for any balance. Storage charges may apply after the first 30 days and will be notified in advance.

B9. Limits of liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited — including a consumer's statutory rights.
• Subject to that, our total liability for any claim connected with a job is limited to the amount paid for that job, or, for support agreements, to the fees paid in the twelve months before the claim.
• We are not liable for loss of data where you did not have a backup, for loss of profit, business, contracts or anticipated savings, or for indirect or consequential loss.
• We are not liable for delay caused by suppliers, couriers or manufacturers, or by events outside our reasonable control.

B10. Cancellation

You may cancel an approved repair before work begins at no cost; if parts have already been ordered specifically for your job, those parts are chargeable. Support agreements may be ended by either side on 30 days' written notice. We may decline or stop work where a device is unsafe, where ownership or licensing cannot be established, or where the work would require us to act unlawfully — and we will explain why.

B11. Complaints

Write to support@lanrigson.org. We acknowledge complaints within one working day and aim to resolve them within ten. If a complaint cannot be resolved, a consumer may seek alternative dispute resolution or take the matter to court.

B12. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales and subject to the exclusive jurisdiction of its courts. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in your own jurisdiction.

B13. General

If any provision is found unenforceable, the rest continues in force. A delay in enforcing a term is not a waiver of it. These terms may be updated; the version applying to your job is the one published when your quotation was issued, and the version and date appear at the top of this page.